Privacy & Confidentiality Policy
SB Counselling and Wellness Services

At SB Counselling and Wellness Services, your privacy and confidentiality are foundational to the care we provide. We are committed to protecting all personal and health information in accordance with the Personal Health Information Protection Act (PHIPA), 2004 (Ontario) and applicable laws.

1. Information We Collect

We collect personal and health information necessary to provide counselling, psychotherapy, and wellness services, develop treatment plans, communicate with you, make referrals (with consent), and maintain accurate records.

2. How Your Information Is Used

Your information is used for care delivery, continuity of service, administrative purposes such as scheduling and billing, and legal compliance. We do not sell, rent, or trade your personal information.

3. Consent

Your informed consent is required before collecting, using, or sharing your information, except where permitted or required by law. You may ask questions, limit, or withdraw consent.

4. Confidentiality & Limits

All information is confidential except in situations involving risk of harm, child protection concerns, or legal requirements such as court orders or subpoenas.

5. Sharing Information

Information is only shared with your written consent, with professionals involved in your care, or when required by law.

6. Safeguarding Your Information

We use secure electronic systems, encrypted platforms, locked storage, and restricted access to protect your information.

7. Data Breach Notification

In case of a breach, we will investigate, notify affected clients, and take corrective actions.

8. Access to Your Records

You may request access, corrections, or copies of your records in writing. Identity verification may be required.

9. Website & Online Privacy

Information is collected only if voluntarily provided. We do not sell or share data and maintain safeguards.

10. Contact Information

SB Counselling and Wellness Services
London, Ontario
support@sbcounselling.ca

11. Policy Updates

This policy may be updated periodically. The latest version will be available upon request or on our website.